Troubleshooting

Problem

Possible Cause

Suggested Correction

Can't Access SimplyProcure.com

Not able to access simplyprocure.com

Poor internet connectionquery@simplyprocure.com

Please restart the network connection

Not able to access simplyprocure.com  from my device

IP Blocked

Please email your concern with IP address at query@simplyprocure.com

Registration & Login related

Not able to register online

Email Id already registered

Use Forgot Password link from Home Page

Not able to register online while email not already registered

Captcha Failure

Please retry the Captcha and follow the instruction

Registered successfully but not able to login

Account under review

Pease wait for 24hrs or write us at query@simplyprocure.com

Registered successfully, account active but still not able to login

Account blocked due to multiple login attempts with wrong credentials

Pease wait for 24hrs or write us at query@simplyprocure.com

Password not working

Wrong password

Use Forgot Password link from Home Page

Ad post and responses

Not able to post buying or selling ad

Email id or Mobile not verified

Verify your email id and mobile once logging to your account online

Posted ad but not showing up on simplyprocure.com

Under review

Pease wait for 24hrs or write us at query@simplyprocure.com

I have not received any response for my ad

Members not interested

Please wait

Not able to post responses for ads

Email id or Mobile not verified

Verify your email id and mobile once logging to your account online

Bidding related

Not able to proceed to bid page

Restricted event

Please make EMD/security deposit and write us at query@simplyprocure.com

Not able to Submit higher amount

Amount more than 5 times minimum increment/decrement

Try using auto bid for higher amount

Not able to place auto bid

Not in multiples of minimum increment/decrement

Try using correct amount

Not able to modify auto bid amount

Wrong auto amount or auto limit reached

Please try correct amount and incase you are h1 at your auto bid limit, auto bid cannot be modified.

No option to place tender amount

Tender time lapsed or still not started

Please check the details by clicking on lot number

Taxes/Photographs other details not available while bidding

You are at live bidding section

Click on lot number for details or download catalog from my account section.

For any query not listed here please feel free to contact us.